1. Acceptance of Terms
By accessing or using Nexobiz Cloud (the "Platform"), creating an account, starting a trial, subscribing to a paid plan, or authorizing a third-party integration, you agree to these Terms of Use on behalf of yourself and the organization you represent ("Customer", "you").
If you do not agree, do not use the Platform or connect third-party services through it. We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date.
2. The Service
Nexobiz Cloud provides a modular Work OS and ERP foundation including CRM, sales tools, project management, accounting, payroll, email marketing, Media Library, AI copilot features, and industry-specific modules delivered as a subscription service.
The Platform may offer optional connected apps and integrations — for example Canva, Google Drive, Microsoft OneDrive, Dropbox, Box, Meta (Facebook/Instagram business tools), SSO sign-in providers, payment processors, and AI services — that exchange data with third parties when you or your workspace administrators enable and authorize them.
Features vary by plan, tenant configuration, and activated modules. We may add, modify, or discontinue features or integrations with reasonable notice when commercially practical.
3. Accounts & Workspace Access
You are responsible for maintaining the confidentiality of login credentials and for all activity under your account. Workspace administrators control member invitations, roles, permissions, and which integrations team members may connect or use.
You must provide accurate registration information and promptly update it when it changes. You may not share accounts, impersonate others, or use the Platform in violation of applicable law.
Only users with appropriate permissions may connect, disconnect, sync, or import from third-party apps on behalf of a workspace. Administrators are responsible for reviewing connected-app permissions before approving use within their organization.
4. Subscriptions, Trials & Billing
Paid subscriptions renew according to the billing cycle selected at checkout unless cancelled before renewal. Trial periods convert to paid plans unless cancelled within the trial window shown at signup.
Fees are quoted in Philippine Pesos (PHP) unless otherwise stated. Taxes, payment processor fees, and third-party charges may apply. Refund eligibility is governed by your plan terms and applicable consumer protection law.
Some integrations may require separate accounts, subscriptions, or fees with the third-party provider. Those costs and terms are between you and the third party unless expressly included in your Nexobiz plan.
5. Acceptable Use
You agree not to misuse the Platform or any connected integration. Prohibited conduct includes, without limitation:
- Uploading malware, attempting unauthorized access, or interfering with platform security or availability.
- Processing unlawful content or data you do not have rights to store, import, sync, or process.
- Connecting third-party accounts you are not authorized to use, or exceeding the scopes and permissions granted by the third party or your workspace role.
- Using connected apps to scrape, bulk-export, or redistribute third-party content in violation of that provider's terms or applicable copyright law.
- Reverse engineering, scraping, or reselling the Platform except as expressly permitted in a written partner agreement.
- Sending spam, abusive messages, or automated traffic that degrades service for other customers.
6. Customer Data & Privacy
You retain ownership of data you submit to the Platform ("Customer Data"), including files you upload and content you import from connected apps into your workspace. You grant us a limited license to host, process, back up, sync, and display Customer Data solely to provide and improve the service.
Our handling of personal information — including OAuth authorization data and connected-app activity — is described in the Privacy Policy at /privacy-policy. You are responsible for obtaining any consents required from your users, employees, or customers whose data you upload, import, or process through the Platform.
You represent that you have the rights and permissions necessary to import, store, and use third-party content in your workspace and that such use complies with the third party's terms and applicable law.
7. Connected Apps & Third-Party Services
Optional integrations are provided for your convenience. When you authorize a connected app, you instruct Nexobiz to access the third-party service on your workspace's behalf within the permissions you approve. Authorization uses OAuth or similar secure mechanisms; token exchange occurs on our servers, not in your browser.
Each tenant workspace maintains separate connections. Connections enabled for one customer are not shared with other Nexobiz customers.
Third-party services are operated by their respective providers, not by Nexobiz. Their availability, API limits, pricing, and terms may change without notice. We do not control and are not responsible for third-party platforms, except to the extent we facilitate the integration you request.
- Media Library integrations (Canva, Google Drive, OneDrive, Dropbox, Box) — allow authorized users to browse, sync, or import assets into the tenant Media Library. You must comply with each provider's acceptable use, copyright, and API terms.
- Sign-in providers (Google, Microsoft, SAML) — used for authentication to workspaces you are permitted to access.
- Meta business integrations — used for CRM, Lead Ads, Messenger, or related features when configured. Messaging and lead data must be handled according to Meta platform policies and your own privacy obligations.
- Payment processors — process subscription payments; their terms govern payment transactions.
- AI services — process prompts and content you submit when AI features are enabled, subject to plan limits and your compliance review.
8. Third-Party Terms & Disconnection
Your use of connected apps is also subject to the applicable third party's terms of service, developer policies, and privacy policy. It is your responsibility to review those documents before enabling an integration for your organization.
You may disconnect an integration from within the relevant module (for example Media Library → Connected Apps) or by revoking access in the third party's account settings. Disconnecting stops future API access from Nexobiz; content already imported into your workspace may remain until you delete it.
We may disable or suspend an integration if required by a third-party provider, for security reasons, for legal compliance, or if the integration is deprecated or materially changed.
9. AI Features
AI-assisted features may generate suggestions, summaries, or automations based on your workspace data and configured prompts. Outputs may be inaccurate or incomplete and should be reviewed before business or legal reliance.
AI usage may be metered by credits or plan limits. Do not submit sensitive personal data to AI features unless your compliance review supports it. Content sent to AI providers is handled as described in the Privacy Policy.
10. Intellectual Property
The Platform, documentation, branding, and underlying software are owned by Nexobiz or its licensors. These Terms do not transfer any intellectual property rights except the limited right to use the Platform during an active subscription.
Third-party names, logos, and content remain the property of their respective owners. Importing or displaying content from a connected app does not grant Nexobiz ownership of that content; rights remain with you or the applicable licensor subject to third-party terms.
11. Availability & Support
We target high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party API outages (including OAuth, storage, messaging, or AI provider downtime), and force majeure events may cause temporary unavailability of the Platform or specific integrations.
Support channels and response targets depend on your subscription tier and are described on our contact and pricing pages. Issues caused solely by a third-party provider may require resolution with that provider in addition to any assistance Nexobiz can reasonably provide.
12. Disclaimer & Limitation of Liability
The Platform and integrations are provided on an "as is" and "as available" basis to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, Nexobiz shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. We are not liable for acts, omissions, outages, or policy changes of third-party providers.
Our aggregate liability arising from these Terms shall not exceed the fees paid by you for the Platform in the twelve (12) months preceding the claim.
13. Termination
You may cancel a subscription according to your billing settings. We may suspend or terminate access for material breach, non-payment, security risk, or legal requirement.
Upon termination, your right to access the Platform ends. Active third-party connections may be revoked automatically. Export and retention of Customer Data after termination are subject to your plan and our data retention practices described in the Privacy Policy.
14. Governing Law & Contact
These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law rules. Disputes shall be subject to the exclusive jurisdiction of courts in the Philippines unless otherwise required by mandatory law.
Questions about these Terms or connected integrations: contact us at the email shown on this page.