Nexobiz Foundation Console

Support Control Plane

# Safe recovery, diagnostics, and support access

Govern support grants, recovery approval, signed diagnostics, and SLA routing without bypassing licensing, signatures, or audit trails.

Recovery guarded

## Access Grant Scopes

72h

### diagnostics_read

4h

### license_revalidation

4h

### update_recovery

4h

### deployment_recovery

24h

### security_review

## Recovery Approvals

issue_recovery_token
clear_update_lock
retry_license_activation
restore_backup_snapshot
rotate_support_access

## Diagnostic Bundle Rules

watermarked
signed
retention 72h
APP_KEY redacted
DB_PASSWORD redacted
API_TOKEN redacted

## SLA and Requirements

240m

### standard

email / portal

60m

### premium

email / portal / chat

15m

### enterprise

email / portal / chat / phone

customer_admin_approval
mfa_verified
case_reference
audit_event