Nexobiz Foundation Console

Main System

# AI Chatbot Command Layer

Add customer chat, internal operations assistance, sales qualification, support triage, workflow writebacks, knowledge-base answers, and human handoff across the Nexobiz platform.

Chatbot OS
Multi-role

## Bots

Omnichannel

## Channels

Grounded

## Knowledge

Actionable

## Workflows

## Bot Types

website_customer_chatbot in_app_ai_assistant internal_operations_bot sales_qualification_bot support_triage_bot field_operations_bot business_builder_bot

## Channels And Widget

website_widget in_app_chat mobile_app_chat messenger whatsapp telegram viber sms email_reply human_handoff_button

## Knowledge Base RAG

faq_articles product_catalog service_catalog documents sops crm_records project_records tenant_vector_index citations

## Conversation Intelligence

intent_detection entity_extraction sentiment_detection answer_generation conversation_summary next_best_action language_translation

## Workflow Automation

create_crm_lead create_support_ticket create_task trigger_workflow schedule_meeting send_followup_email send_sms_confirmation

## Analytics

conversations bot_resolution_rate handoff_rate response_time lead_capture_rate ticket_deflection knowledge_gaps ai_cost_roi

## Grounded Answers, Safe Actions

Chatbot answers are grounded in tenant-scoped knowledge sources. Sensitive actions like pricing commitments, refunds, contract terms, legal/tax guidance, and customer data changes require human review.

tenant_vector_index
retrieval_permissions
confidence_thresholds
citations
human_handoff
workflow_audit_log

## Safety Guards

tenant_context_required
bot_entitlement_required
ai_credit_balance_required
pii_redaction_required
human_handoff_for_sensitive_actions
audit_event_required

AI chatbot answers can be incomplete or incorrect. Sensitive legal, tax, financial, medical, pricing, contract, or refund matters must be reviewed by qualified staff before action.